PAIA Manual and Privacy Policy

This is the privacy statement of ovatoyou CC. In this document, “we” or “us” refer to ovatoyou.

We are company number 2001/060999/23  registered in South Africa.

Our registered office is at 16 Benjamin Road, Wynberg, Cape Town, 7800.

This is a statement to tell you our policy about all information that we record about you. It covers both information that could identify you and information that could not.

We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our website are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not accidentally fall into the hands of a third party. Our policy is governed and interpreted in accordance with the laws of South Africa and jurisdiction of its courts.

We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.

Except as set out below, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site.

Here is a list of the information we collect from you, either through our website or because you give it to us in some other way, and why it is necessary to collect it:

1.Personal information

This includes basic identification and contact information, such as your name and contact details and also includes all information given to us in the course of your participation in research, such as information you give us in your capacity as a registered ovatoyou user. We undertake to preserve the confidentiality of the information. It is not used for any purpose other than research. We expect you to reciprocate this policy.

This information is used:

• to provide you with the services which you request;
• for verifying your identity for security purposes;
• for marketing our services and products;

• information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.

We keep information, which forms part of our business record for a minimum of six years. That is because we may need it in some way to support a claim or defence in court. That is also the period within which our tax collecting authorities may demand to know it.

2. Your domain name and e-mail address

This information is recognised by our servers and the pages that you visit are recorded. We shall not under any circumstances, divulge your e-mail address to any person who is not an employee or contractor of ours and who does not need to know, either generally or specifically. This information is used:

• to correspond with you or deal with you as you expect;
• in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;
• to send you news about the services to which you have signed up;
• to tell you about other of our services or services of sister websites.

3. Information you post on our website

Information you send to us by posting to a forum, is stored on our servers. There are instances where we would use your comments/ feedback. For the most part we will not specifically use that information except to allow it to be read. We reserve a right to use it in any way we decide.

4. Website usage information

We may use software embedded in our website (such as JavaScript) to collect information about pages you view and how you have reached them, what you do when you visit a page, the length of time you remain on the page, and how we perform in providing content to you.

5. Cookies

Cookies are small text files that are placed on your computer’s hard drive through your web browser when you visit any web site. They are widely used to make web sites work, or work more efficiently, as well as to provide information to the owners of the site.

Like all other users of cookies, we may request the return of information from your computer when your browser requests a web page from our server. Cookies enable our web server to identify you to us, and to track your actions and the pages you visit while you use our website. The cookies we use may last for a single visit to our site (they are deleted from your computer when you close your browser), or may remain on your computer until you delete them or until a defined period of time has passed.

Although your browser software enables you to disable cookies, we recommend that you allow the use of cookies in order to take advantage of the features of our website that rely on their use. If you prevent their use, you will not be able to use all the functionality of our website. Here are the ways we use cookies:

• to record whether you have accepted the use of cookies on our web site. This is solely to comply with the law. If you have chosen not to accept cookies, we will not use cookies for your visit, but unfortunately, our site will not work well for you.
• to allow essential parts of our web site to operate for you.
• to operate our content management system.
• to operate the online notification form – the form that you use to contact us for any reason. This cookie is set on your arrival at our web site and deleted when you close your browser.
• to enhance security on our contact form. It is set for use only through the contact form. This cookie is deleted when you close your browser.
• to collect information about how visitors use our site. We use the information to improve your experience of our site and enable us to increase sales. This cookie collects information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from, and the pages they visited.
• to record that a user has viewed a webcast. It collects information in an anonymous form. This cookie expires when you close your browser.

• to record your activity during a web cast. An example is as to whether you have asked a question or provided an opinion by ticking a box. This information is retained so that we can serve your information to you when you return to the site. This cookie will record an anonymous ID for each user, but it will not use the information for any other purpose. This cookie will last for three months, when it will delete automatically.
• to store your personal information so that you do not have to provide it afresh when you visit the site next time. This cookie will last for 90 days.
• to enable you to watch videos we have placed on YouTube. YouTube will not store personally identifiable cookie information when you use YouTube’s privacy-enhanced mode.

6.Contacting ovatoyou support

If in need of assistance or support, contact the ovatoyou support team via email on info@ovatoyou.co.za

7. Complaining

When we receive a complaint, we record all the information you have given to us. We use that information to resolve your complaint. If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and, if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

8. Use of site by children

If you are under 18, you may use our site only with consent from a parent or guardian.

9. Disclosure to Government and their agencies

We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

10. Compliance with the law

This confidentiality policy has been compiled so as to comply with the law of every jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your country, we should like to hear from you, but ultimately it is your choice as to whether you wish to use our website.

11. Review or update personal information

At any time you may review or update the personally information that we hold about you, by updating your profile on the app or online. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.

12. Removal of your information

You are able to opt out and be removed as an ovatoyou member at any time. If you wish us to remove you from our database, you may contact us at info@ovatoyou.co.za.

13. Data may be “processed” outside South Africa

Our web sites are hosted by Amazon Web Services. Accordingly data obtained within South Africa may be “processed” outside South Africa and data obtained in any other country may be processed within or outside that country.

If you have any question regarding the privacy policy, please contact us through the contact page.